If you are unable to log in, and you get the message “this email does not exist” when trying to reset your password or activate your account, then no account was found in our database for the email address you entered.

Please start by checking the following:

1. Make sure there are no spelling errors in the email address.

2. Make sure you are using the same email you used to sign up.

If you are still not able to log in or reset your password, follow the instructions below for assistance.

New Subscribers

Follow these instructions if you just signed up, and you have never logged in.

Please contact the support team with the following information:

• Email used to sign up

• Name used to sign up

• ClickBank Order Number if you subscribed through ClickBank

We will try to get your account to you within 24 hours.

Long Tail Pro Platinum Subscribers

If you are a subscriber to LTP Desktop, you are entitled to a Pro account on Long Tail Pro Cloud (25,000 keywords/month) in addition to continued access to the desktop tool and all future updates.

Please contact the support team with the following information:

• Email used for purchase

• Name used for purchase

• ClickBank Order Number if you subscribed through ClickBank

We will try to get your account to you within 48 hours.

Long Tail Pro “Platinum Lifetime” License Owners

If you own a Platinum Lifetime license, you are entitled to a free Starter account in Long Tail Pro Cloud (10,000 keywords/month) in addition to continued access to the desktop tool and all future updates.

Please contact the support team with the following information:

• Email used for purchase

• Name used for purchase

• Proof of your Platinum Lifetime purchase

We will try to get your account to you within 48 hours.

Long Tail Pro “Professional” License Owners

If you own a “Professional” license for LTP Desktop, we unfortunately cannot grant you a free Long Tail Pro Cloud account. This is because Long Tail Pro Cloud is a Platinum version of the tool with automatic Keyword Competitiveness calculations and full competition analysis.

However, we do have exclusive discounts available for LTP Professional license owners. For more details, please contact the support team with the following information:

• Inform that you are a professional license holder interested in your exclusive LTP Cloud discount

• Email used for sign up

• Name used for purchase

• Proof of your Professional license purchase